General terms and conditions of sale

1. Purpose

These terms apply to the chauffeur-driven passenger transport services (in French law: voiture de transport avec chauffeur, VTC) provided by PRIVATE PARIS TRANSFERT under the Aura Chauffeur brand.

2. Booking

Every service is provided on prior booking only. Fixed-price journeys are booked and paid for directly on the website. Other services are subject to a quote, requested through the website form, by WhatsApp, by phone or by email; once the quote has been accepted, a secure payment link is sent to the client. The booking is confirmed upon receipt of payment.

3. Prices

Prices shown on the website are in euros, all taxes included, per vehicle and per journey. Services on quotation are charged at a fixed price communicated before booking. No surcharge is applied at night or at weekends.

4. Payment

Payment is made online, before the service, by bank card (Visa, Mastercard, American Express), Apple Pay or Google Pay, through the secure payment platform Stripe: direct payment on the website for fixed-price journeys, a payment link for services on quotation. No payment is collected on board the vehicle. Aura Chauffeur never has access to bank card numbers. By way of exception, companies and agencies with a regular volume of bookings are invoiced monthly, with payment at 30 days, after signing a contract. All other bookings are paid online before the ride.

5. Cancellation

• More than 24 h before pick-up time: 100% refund of the fare.
• Between 24 h and 6 h before: 50% refund.
• Less than 6 h before, or if the client does not show up (no-show): no refund.
• If your flight is cancelled and you let us know as soon as you find out (from the airport, by WhatsApp or phone), the transfer is refunded in full, whatever the notice. Without a message from you, the cancellation scale applies.
• Cancel by email or WhatsApp; the time your message is received is the reference.
• Refund to the payment method used.
• For any special situation, write to us: every case is considered with understanding.

For an airport pick-up, the client is considered a no-show once the 60 minutes of included waiting time have elapsed. Changes to a booking: free of charge up to 24 h before the pick-up time, subject to availability, by email or WhatsApp. After that, please contact us: each request is considered on a case-by-case basis. A change of route, date or vehicle may change the price; the new price is given before confirmation.

6. Waiting time and delays

The chauffeur is present 15 minutes before the scheduled pick-up time and tracks flights and trains. At the airport, 60 minutes of waiting time are included in the price, from the actual landing time. At a train station, a hotel or any other address, 15 minutes of waiting time are included. Additional waiting time: beyond these periods, the client contacts Aura Chauffeur by WhatsApp or by phone to agree on how the service will continue.

7. Luggage and conduct on board

When booking, the client states the number of passengers and pieces of luggage. On-board service: bottled water and phone chargers. Small pets are accepted only in their cage or closed carrier bag, and must be declared when booking; guide dogs and assistance dogs are always accepted. Smoking is prohibited on board. Any damage caused to the vehicle by a passenger may be invoiced.

8. Right of withdrawal

Under article L221-2, 9° of the French Consumer Code (Code de la consommation), contracts for passenger transport services are excluded from the rules that apply to distance contracts: the right of withdrawal therefore does not apply to Aura Chauffeur services. You may, however, cancel or change your booking under the conditions set out in article 5.

Text of the article checked on Légifrance (the official French legal database) on 12 November 2026.

9. Complaints and mediation

Any complaint may be sent to contact@aurachauffeur.com. Under articles L611-1 and following of the French Consumer Code (Code de la consommation), if a dispute with our customer service remains unresolved, you may refer it free of charge to a consumer mediator. The mediator's contact details are provided on request and will be published here as soon as the mediator has been appointed.

10. Confidentiality

A non-disclosure agreement can be signed upon simple request; the template is sent by email.